ID cards: photo, PDF and replacement

4 min Registrar’s Office and Examinations staff

Add or change the passport photo printed on a card, open the card PDF for printing, and replace a lost or damaged card.

What you will learn

Open the card from ID Cards.
To set the photo, use the Passport photo section:
- Choose a JPG or PNG file of up to 3 MB: a clear passport-style photo on a plain background.
- This is useful when the professional brings a photo to the office. The new photo shows at once.
- The same photo is used for PIN renewal and the face check, so a professional with no photo can renew once you have added it.
To print, press Card PDF. It opens the card ready for the printer. It is available once the card is approved.
To replace a collected card, press Replace:
- Type the Reason, for example Lost, Damaged or Name changed.
- Leave Charge the replacement fee ticked, or untick it to waive the fee (for example when the Council made a mistake).
- Press Replace card.

A No photo on file badge when the professional has no photo yet.
After a replacement, the old card shows as Replaced and stops being valid. The new card opens, already approved.
The replacement fee invoice is in GH₵ under Accounts → Other payments → Replacement: Cards.

Pick an answer for each question, then press Check my answers. Nothing is saved or sent.