Questions and answers
Short answers to the questions people ask most. Can’t find yours? Search at the top of the page.
Professionals
How do I create an account?
Go to portal.ahpcghana.com/register, fill in your name, email and phone, and choose a password. Then sign in and complete My profile.
I forgot my password.
On the sign-in page, press Forgot your password?, type your email, and follow the code sent to you by email or SMS.
My account is locked.
After 5 wrong passwords the account locks for 15 minutes. Wait, then try again, or use Forgot your password?.
How do I pay an invoice?
Open Invoices & payments in the left menu, choose the invoice and press Pay. You can pay by mobile money or card. The invoice turns to Paid once the payment is confirmed.
Why can’t I renew my PIN?
A PIN renewal needs the renewal period to be open, the annual subscription paid, and enough approved CPD points. PIN renewal shows which of these is missing.
Where is my certificate?
Open Certificates in the left menu. Press Digital copy to download it. The printed certificate is collected at the Council office.
How do I get an ID card?
Open ID card in the left menu and request one. When it is printed, the page says so and you collect it at the Council office with your Ghana Card.
My passport photo is missing.
Upload it on My profile under Passport photo: a recent, clear photo on a plain background. Council staff can also add it for you.
Who can see that my registration was checked?
You can. Who checked me lists every check of your registration.
Public and employers
How do I check that a professional is registered?
Go to portal.ahpcghana.com/verify and type their registration number or PIN. No account is needed.
How do I check a certificate or ID card?
Scan its QR code with a phone camera. The page that opens shows whether it is genuine and still valid.
Council staff
I forgot my staff password.
Use Forgot your password? on the sign-in page, or ask a system administrator to reset it under System administration → Staff accounts.
I was signed out when I signed in on another computer.
Each person can be signed in on one device at a time. Sign out on the other device, or ask a system administrator.
Something on the portal is broken.
Use IT help under My work to report it to the IT desk.