Get IT help

3 min All Council staff

Report a computer, printer, network, email or portal problem to IT, follow your ticket and confirm when it is fixed.

What you will learn

In the left menu, open My work and press IT help. The page is called IT helpdesk.
Press Report a problem.
- Under What kind of problem? choose Hardware, Software, Network and internet, Email, Portal access or Something else.
- Fill in In a few words (for example The printer on the ground floor is jammed) and More details.
- Choose How urgent?. Use Urgent only when work has stopped.
- Pick the device in Which device? (optional) if it is listed.
Press Send to IT. Your ticket gets a number. Open it to add a photo or screenshot.
Follow it on the My tickets tab. Response time shows how long IT has left.
When IT marks it fixed, open the ticket. If it works, press Yes, it is fixed. If not, press Still not working.

Statuses: Waiting for IT, Assigned, Being worked on, Resolved, Closed.
IT says this is fixed: check that it works, then confirm.
Response times by priority: Urgent 4 hours, High 8 hours, Normal 24 hours, Low 72 hours.

Pick an answer for each question, then press Check my answers. Nothing is saved or sent.